If you have a complaint, we would like to know. We will do our best to put it right for you and to learn from what you tell us.
You can contact us in the following ways:
Phone: 0800 222 242 or 07 839 2999
Post: Basecorp Finance Limited, P O Box 5588, HAMILTON 3242
If we cannot resolve your issue immediately, here is how we will deal with it.
If you are unhappy with the outcome of your complaint, or if it has not been resolved within 40 working days, you can contact Financial Services Complaints Ltd (FSCL). FSCL is an independent approved disputes resolution scheme to which we belong. It will not cost you anything to refer your complaint to FSCL and you can contact them in the following ways:
Phone: 0800 347 257 or 04 472 3725
Post: FSCL, P O Box 5967, Wellington 6145